Refund policy
At Bilt 2 Perform, we want you to shop with confidence and be completely satisfied with your purchase. That’s why we offer a hassle-free 30-day return policy, no questions asked. If for any reason you are not satisfied with your order, you can return it within 30 days of the delivery date for a full refund or exchange. To qualify for a return, items must be in their original condition, including all packaging, components, and documentation. Items showing signs of use, installation, and/or damage will be subject to a restocking fee. Please note that items returned in a condition which cannot be repaired for resale may not be eligible for refund, and they may be returned to the customer at their expense.
To initiate a return, simply contact our customer service team with your order details, and we’ll guide you through the process. Do not ship products back without first requesting a return. It is important to include the part number, date ordered, and order number in your request. You will then be emailed a Return Material Authorization (RMA) number and further instructions. Refunds will be processed to your original payment method within 5–7 business days of receiving your return. Please note that custom or special-order items may not be eligible for return. At B2P, we’re committed to ensuring your satisfaction with every purchase!
THIRD-PARTY PRODUCTS
B2P is proud to offer premium products from other manufacturers. Please be advised that all purchases of said products are subject to their respective manufacturer’s return policies. This may also include a possibly longer processing time for the return and refund.
SHIPPING
Customer is responsible for all return shipping.
For orders of $149.00 or more where shipping was not originally charged, any refunds will be for the purchase price of the item less B2P’s original shipping cost.
For orders under $149.00 where shipping was charged, customer will not be refunded for any shipping.
REFUNDS AND FEES
Refunds may only be sent to original payment method.
As previously stated, no shipping charges will be refunded.
For any item returned with damaged packaging, a repack fee will be deducted from the refund. Some third-party items will not be refunded if packaging is damaged.
For any item returned in a damaged or used/installed state, from the refund will be deducted any repair costs incurred.
For any item returned in a state beyond repair, customer will receive no refund.
CLEARANCE, CLOSEOUT, AND REFURBISHED PRODUCTS
As stated on their product pages, all sales are final.
Refurbished products may not be returned for cosmetic imperfections.
SHORTAGES, MIS-SHIPMENTS, AND DAMAGE
We make every effort to ensure that shipments leave our facility complete, correct, and well-packaged. However, there are rare occasions where an error has occurred, or items have been damaged in transit.
We ask that you carefully inspect your package to make sure everything is present and undamaged and report any issues to B2P within two business days of receipt.
CANCELLATIONS AND REFUSALS
If you wish to cancel an order, contact us as soon as possible.
For delivery refusals and in-transit cancellations, refunds will be less any refusal and/or redelivery fees and will be delayed until we’ve been billed by the carrier.